VEUILLEZ LIRE NOS CONDITIONS GÉNÉRALES AVANT DE PASSER UNE COMMANDE
1.1 Dans les présentes conditions générales :
Les termes "nous" et "notre" font référence à The Tanzanite Experience Ltd.
La référence à "vous" est une référence à l'acheteur des marchandises auprès de nous.
"Contrat" désigne le contrat conclu entre nous pour la vente et l'achat des marchandises, qui intègre les présentes conditions générales.
"Marchandises" désigne les vêtements et autres articles que vous achetez chez nous.
"Conditions" désigne les présentes conditions générales.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorized representative and by you.
2.1 Le prix des marchandises indiqué sur notre site web est HORS TAXE.
2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods. The amount is normally about USD 70 to USD 150.
3.1 You warrant to us that all information that you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.2 Lorsqu'une commande est passée en ligne, la confirmation de la commande émise par la société qui effectue le paiement par carte de crédit/débit ne constitue pas une acceptation de votre commande par nous. Nous nous réservons le droit de vérifier toute anomalie et une commande ne sera confirmée que lorsqu'elle aura été vérifiée par nos soins.
3.3 Toute erreur dans le processus de commande due à des raisons techniques ou autres indépendantes de notre volonté nous autorise à ne pas considérer la commande comme nous engageant.
Si vous passez une commande, vous devrez nous fournir des informations personnelles. Nous ne divulguerons pas ces informations à des tiers sans votre consentement, sauf dans le but de traiter la commande et d'organiser la livraison et dans des cas limités, comme indiqué dans notre politique de confidentialité. Privacy policy. Nous ne conservons pas les données financières de nos clients.
5.1 All payments for Goods and the cost of packaging and delivery must be made before the Goods are delivered.
5.2 Payment online will be made by credit card, debit card, Paypal or Bank transfer.
6.1 Nous vous donnerons une date de livraison estimée pour les marchandises mais aucune heure ou date fournie par nous n'est garantie.
6.2 Nous nous chargeons de l'emballage et nous décidons de la méthode de livraison, soit par la poste, soit par un service de messagerie ou autre.
6.3 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7.1 If you wish to return a damaged item please email us at [email protected] to notify us of the return within 48 hours of receiving the jewelry. We will review your case and accept the return only if it’s genuine. Our team will then discuss with you whether you would like a refund or receive a new piece.
7.2 Tout article retourné sans avis préalable par écrit ne sera pas accepté.
7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 48 hours from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
7.4 Nous vous rembourserons le prix d'achat dans les 30 jours suivant la notification d'annulation, mais nous nous réservons le droit de facturer des frais de réapprovisionnement et tous les autres coûts que nous encourons en rapport avec le retour des marchandises.
7.5 In the case of Goods which are made and supplied to your specifications or which have been personalized for you, you will not have the right to cancel the Contract.
7.6 Les articles doivent être retournés dans leur emballage d'origine afin de garantir une protection adéquate pendant le transport.
7.7 Les articles doivent être retournés neufs, non utilisés et avec toutes les étiquettes encore attachées. Les retours qui sont endommagés ou salis ne seront pas acceptés et pourront être renvoyés au client.
7.8 Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
7.9 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same color and style, subject to availability. Where possible, we will offer to repair faulty items.
8.1 Goods returned outside of the above timeframes will not accepted and will be returned to the customer.
9.1 The risk of loss or damage to Goods passes to you upon delivery.
9.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.
9.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
9.4 You have no right to re-sell any Goods until payment has been received in full by us.
10.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
10.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
10.3 If any defect in any Goods appears within 48 hours of receipt, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
10.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
10.5 Liability to you for loss or damage under no circumstances must exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
11.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to [email protected] and you must send them so as to return an acknowledgment of receipt. Notice may be sent by post to – Tanzanite Experience Ltd, Blue Plaza, 3rd Floor, India St., PO Box 2706, Arusha, Tanzanie.
Si vous :
Dans l'un ou l'autre de ces cas, nous avons le droit d'annuler le contrat et de récupérer la possession de toutes les marchandises qui ont été fournies et pour lesquelles le paiement n'a pas été reçu dans son intégralité.
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which include, but are not limited to, extreme weather conditions, acts of God, terrorism, war, strike or difficulty in obtaining materials and/or labor. In any of these circumstances, we reserve the right to terminate the Contract.
14.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
14.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement, or representation applies.
14.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
Lorsque les produits comprennent des dessins ou des œuvres d'art, ceux-ci sont préparés par un concepteur ou un artiste qui détient les droits d'auteur sur ces œuvres. Vous n'avez pas le droit de faire des copies ou des adaptations de ces produits.
16.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the rules and regulations of the Tanzanian authorities.
16.2 Any dispute between us will be finally determined by the United Republic of Tanzania Courts and you agree to submit to the jurisdiction of those courts.mit to the jurisdiction of those courts.
