POR FAVOR LEIA OS NOSSOS TERMOS & CONDIÇÕES ANTES DE COLOCAR UMA ENCOMENDA
1.1 Nestes termos e condições:
A referência a "nós" e "nos" é uma referência a The Tanzanite Experience Ltd.
A referência a "você" é uma referência ao comprador dos Bens da nossa parte.
"Contrato" significa o contrato entre nós para a venda e compra dos Bens que incorpora estes Termos e Condições.
Por "mercadorias" entende-se as peças de vestuário e outros artigos comprados por si a nós.
"Termos" significa estes termos e condições.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorized representative and by you.
2.1 O preço dos Bens cotados no nosso website é SEM DIREITO.
2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods. The amount is normally about USD 70 to USD 150.
3.1 You warrant to us that all information that you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.2 Quando uma encomenda é feita on-line, a confirmação de encomenda emitida pela empresa que compensa o pagamento por cartão de crédito/débito não constitui aceitação da sua encomenda por nós. Reservamo-nos o direito de verificar quaisquer discrepâncias e uma encomenda só será confirmada quando for verificada por nós.
3.3 Qualquer erro em qualquer processo de encomenda devido a razões técnicas ou outras fora do nosso controlo, dá-nos o direito de não tratar a encomenda como sendo vinculativa para nós.
Se fizer uma encomenda, terá de nos fornecer informações pessoais. Não divulgaremos essas informações a terceiros sem o seu consentimento, excepto com o objectivo de processar a encomenda e organizar a entrega e em ocasiões limitadas, tal como indicado no nosso Privacy policy. Não armazenamos os dados financeiros dos nossos clientes.
5.1 All payments for Goods and the cost of packaging and delivery must be made before the Goods are delivered.
5.2 Payment online will be made by credit card, debit card, Paypal or Bank transfer.
6.1 Fornecer-lhe-emos uma data de entrega estimada para os Bens, mas nenhuma hora ou data fornecida por nós é garantida.
6.2 Trataremos da embalagem e decidiremos sobre o método de entrega por correio, correio expresso ou outro meio.
6.3 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7.1 If you wish to return a damaged item please email us at [email protected] to notify us of the return within 48 hours of receiving the jewelry. We will review your case and accept the return only if it’s genuine. Our team will then discuss with you whether you would like a refund or receive a new piece.
7.2 Quaisquer artigos devolvidos sem aviso prévio por escrito não serão aceites.
7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 48 hours from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
7.4 Iremos reembolsar-lhe o preço de compra no prazo de 30 dias após a notificação de cancelamento, mas reservamo-nos o direito de cobrar uma taxa de reabastecimento e quaisquer outros custos que incorramos com a devolução dos Bens.
7.5 In the case of Goods which are made and supplied to your specifications or which have been personalized for you, you will not have the right to cancel the Contract.
7.6 Os artigos devem ser devolvidos na sua embalagem original para garantir que estão adequadamente protegidos em trânsito.
7.7 Os artigos devem ser devolvidos novos, não utilizados, e com todas as etiquetas ainda anexadas. As devoluções que estejam danificadas ou sujas não serão aceites e poderão ser devolvidas ao cliente.
7.8 Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
7.9 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same color and style, subject to availability. Where possible, we will offer to repair faulty items.
8.1 Goods returned outside of the above timeframes will not accepted and will be returned to the customer.
9.1 The risk of loss or damage to Goods passes to you upon delivery.
9.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.
9.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
9.4 You have no right to re-sell any Goods until payment has been received in full by us.
10.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
10.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
10.3 If any defect in any Goods appears within 48 hours of receipt, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
10.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
10.5 Liability to you for loss or damage under no circumstances must exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
11.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to [email protected] and you must send them so as to return an acknowledgment of receipt. Notice may be sent by post to – The Tanzanite Experience Ltd., Blue Plaza, 3rd Floor, India St., PO Box 2706, Arusha, Tanzania
Se você:
Em qualquer desses eventos, temos o direito de cancelar o Contrato e recuperar a posse de quaisquer Bens que tenham sido fornecidos e pelos quais não tenha sido recebido o pagamento integral.
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which include, but are not limited to, extreme weather conditions, acts of God, terrorism, war, strike or difficulty in obtaining materials and/or labor. In any of these circumstances, we reserve the right to terminate the Contract.
14.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
14.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement, or representation applies.
14.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
Quando os Bens incluem desenhos ou obras de arte, estes são preparados por um designer ou artista que detém os direitos de autor desses trabalhos. Não tem o direito de fazer quaisquer cópias ou adaptações de quaisquer desses Bens.
16.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the rules and regulations of the Tanzanian authorities.
16.2 Any dispute between us will be finally determined by the United Republic of Tanzania Courts and you agree to submit to the jurisdiction of those courts.mit to the jurisdiction of those courts.
